Integrated Facility Management

Integrated Facility Manpower Management is a critical aspect of Integrated Facility Management (IFM) that focuses on efficiently managing the workforce responsible for various facility-related tasks. Here's how it typically works:
Housekeeping Services: These include cleaning, janitorial works, horticulture and landscaping, and manned and electronic security services. Each sub-unit is divided into further smaller teams as required and each such unit is assigned specific tasks and responsibilities. This ensures that all work gets done within the assigned parameters and in the most efficient manner possible. We provide housekeeping solutions for both commercial and residential sectors. The portfolio of offerings is customized to the specific requirements of the client. We have identified cleanliness, hygiene and environment friendliness as the key attributes of our services.
Pantry services: Pantry services in facility management typically involve managing and stocking communal kitchen areas within an office or other shared spaces. These services include maintaining cleanliness, organizing supplies, restocking beverages, snacks, and utensils, and ensuring that kitchen appliances are in good working condition. Pantry services may also extend to catering arrangements for meetings or events held within the facility, managing coffee machines, and handling waste disposal in pantry areas. By providing well-stocked and organized pantry services, facility managers contribute to the convenience, satisfaction, and overall well-being of occupants, promoting a positive work environment.
Engineering Services: Include maintenance, servicing and repair of electrical works, plumbing works, carpentry, iron or steel structures, generators and other related equipment, air conditioning and cooling (HVAC), lifts, water and sewage treatment plants (WTP/ STP) and other mechanical works including specialized vehicles. The engineering services units operate along similar operational patterns as the housekeeping units with sub-teams and team leaders all of whom report to the central coordination office. This ensures that all tasks, routine or emergency, are handled with alacrity and the management is aware of all situations at any given point in time.
Warehouse Management: Warehouse management services focus on maintaining cleanliness, organization, and safety within warehouse facilities. These services involve a variety of tasks, including sweeping, mopping, and scrubbing floors to remove debris and spills that could pose safety hazards. Dusting and cleaning shelves, racks, and storage areas to prevent the buildup of dirt and dust. Sorting and organizing inventory to optimize space utilization and facilitate efficient operations. Removing waste and recycling materials to keep the warehouse clutter-free and compliant with environmental regulations.
Facade cleaning: Facade cleaning involves the maintenance and cleaning of a building's exterior surfaces, including windows, walls, and architectural features. It helps preserve the building's structural integrity, enhances its appearance, and creates a positive impression for occupants and visitors. Various techniques, such as pressure washing and chemical treatments, are used to remove dirt and pollutants efficiently.
Concierge Services: These solutions are generally provided for offices and include various support services such as mail and courier services; cheques, drafts and other banking related drop-off services; receptionist and entrance security services; catering solutions; and printing, Photostat, scanning and other reprographic solutions.

Service Delivery Philosophy

Vertical Integration

  • Regional management approach
  • Allows integration of the optimal array of services through
    a self-performance model
  • Most cost-effective solution
    to Client
  • Enables consistency, best practices, cross-utilization of staff, retention of account-specific knowledge

Self Performance

  • Key driver being the cost benefit associated with self performing services – Housekeeping, Pantry etc.

Our Work Plans are Focused on Quality

  • Defined service level agreements
  • Delivered by motivated people
  • Employee satisfaction measurements
  • Performance is measured and reported
  • End user customer satisfaction measurements
  • Key customer satisfaction measurements
  • Comprehensive operations and financial reporting

Approach Towards Facility Management

DOMAIN EXPERTISE & EXPERIENCE

  • Industry-specific solutions & expertise
  • Recommendations & accolades for our proven expertise in the Service industry
  • Deploying Innovations for our Market Leader customers

QUALITY PROCESSES

  • ISO 9001:2015 certified
  • ISO 45001:2018 Certified
  • ISO 14001-2015 Certified
  • Metric-driven environment Score Cards, Resource Mgmt & Productivity-driven processes

STRONG MANAGEMENT TEAM

  • A very Diverse & Vibrant team of Leaders from across industry and functional experiences
  • Thoroughbred Customer-oriented leaders
  • Far-reaching liaison relationships with governmental and other authorities

FIN. & ORGANISATIONAL STABILITY

  • Growing at 2.5 x annually
  • Turnover of (est.) Rs 40 Cr.
  • Zero debt / Profitable company
  • Conform to being 100% Statutory compliant
  • No Legal hurdles or proceedings

BUILDING CLIENT PARTNERSHIP

  • Building large PAN India contracts
  • Expanding Branch presence to service our customers
  • Matured relationships of over 2 years with more than 80% of our clients

BIZ. CONTINUITY INFRASTRUCTURE

  • Inter-connected Information System
  • Regular/scheduled information back-up
  • ERP package
  • Zero down time
  • Back-up centers in multiple cities

Expertise in Mechanized Cleaning

Our competency lies in providing Mechanized Cleaning solutions to our customers where the portfolio comprises of Manufacturing Units, Warehouses, Large Open Peripheral Areas, Roads & Parking Areas.

Our Expertise includes
  • Self Performance of Mechanized Cleaning
  • Housekeeping Subject Matter Expert for Onsite Support.
  • Technical Trainings for Equipment Handling and Usage.
  • Cost rationalization and increase in reliability of service delivery
  • AMC & Warranty Management of the High-end Cleaning Equipments
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